Refunds & FAQ
All products from killihu Shop have been tested by music industry professionals to ensure perfect performance. If you have any problems or questions when using them, please go to:
Refunds Policies
Product Cancellation Policy
Refunds will not be accepted due to misunderstanding about how the product works or the requirements necessary to make it work. Please read carefully the PDF manual and the FAQ on the product website, as well as the requirements regarding the operating system and/or the host application.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Cancellation Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
Products Re-download and Updates
You can re-download products at any time via the purchase confirmation email you received. This allows you to download the latest version of the product you have purchased.